DOBIDOBI Customer Support
Customer Support
Contact DOBIDOBI support for account, billing, product, refund, privacy, or content-related questions.
Merchant and service provider
AETHER VISION TECHNOLOGY LIMITED / 以太視覺人工智能有限公司 Business Registration No. 79987211-000-03-26-3 RM 102, 1/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG
Support Email
For customer support, email: [email protected]
Phone: +86 188 1906 0130
We usually respond within 2 business days. Please include your account email, order or payment reference if available, and a short description of the issue.
1. Account and Product Help
For sign-in issues, product usage questions, generation task problems, or account access requests, contact support with the email address used for your DOBIDOBI account.
2. Billing, Refunds, and Cancellations
For billing questions, failed payments, refund requests, or subscription cancellation help, include your account email and any payment receipt or order identifier. We review requests according to the purchase terms shown at checkout and applicable law.
3. Privacy, Content, and Account Deletion
For privacy questions, content removal, or account deletion requests, email support and clearly describe the request. We may need to verify account ownership before processing sensitive requests.